Craig Whytock

Solution Consulting Manager, IFS assyst

With over 16 years of IT Service Management experience, Craig Whytock is a Solution Consulting Manager for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

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Article By Craig Whytock

#ESM Enterprise Service Management + 2IT Service Management ITSM
Best ITSM Software: 25 Essential Questions to Ask
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IT Service Management ITIL + 2ITSM release management
What is release management in ITIL?
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How ESM breaks business silos
#ESM Collaboration + 1Enterprise Service Management
How ESM breaks business silos
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6 tell-tale signs of burnout in your IT team (and what you can do about it)
employee experience IT leadership + 1Mental Health
6 tell-tale signs of burnout in your IT team (and what you can do about it)
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5 things that make for a successful implementation
implementation New Technology
5 things that make for a successful implementation
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why employee experience is important
Customer Experience employee experience
Why Employee Experience is Important
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What is IT change management? | The importance of the IT change management process
assyst governance + 2IT Service Management ITSM
What is IT change management? | The importance of the IT change management process
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Service Desk Challenges: Increase First-Time-Fix Rate
blog Challenges + 4first time fix ITSM service desk shift left
Service Desk Challenges: Increase First-Time-Fix Rate
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What's Wrong with the First Call Resolution Metric?
Analytics FCR + 4First Call Resolution metrics Problem Management service desk
What’s Wrong with the First Call Resolution Metric?
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