Craig Whytock

Solution Consulting Manager, IFS assyst

With over 16 years of IT Service Management experience, Craig Whytock is a Solution Consulting Manager for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

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Article By Craig Whytock

Key strategies for reducing service desk calls
assyst IT Service Management + 2ITSM service desk
Key strategies for reducing service desk calls
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What is IT Governance (ITG) and why does it matter?
Enterprise Service Management IT Service Management + 1ITSM
What is IT Governance (ITG) and why does it matter?
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6 tips to improve your ITOM strategy
Enterprise Service Management ITOM + 1ITSM
6 tips to improve your ITOM strategy
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How IFS assyst customers are leveraging ESM to gain an unfair advantage
Enterprise Service Management Hyperautomation + 2Hyperinnovation Innovation
How IFS assyst customers are leveraging ESM to gain an unfair advantage
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How Omnichannel ITSM Improves Quality, Speed, and Cost
Chatbot Cost + 5Multichannel omnichannel self-service User Experience Velocity
How Omnichannel ITSM Improves Quality, Speed, and Cost
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The Reality of Being a ServiceNow Customer is Falling Short of the Hype
Alternative to ServiceNow ITSM + 4ITSM Platform ServiceNow Technology Tools
The Reality of Being a ServiceNow Customer is Falling Short of the Hype
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Improving IT Maturity: Moving from "Awareness to Committed"
IT Maturity
Improving IT Maturity: Moving from “Awareness to Committed”
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Why Covid-19 is a 'perfect storm' for the service desk
COVID-19 Gartner + 2self-service service desk
Why Covid-19 is a “perfect storm” for the service desk
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Is Peer IT Support Right for Your Organization? - staff
Service Catalog Video + 1Whitepaper
Service Catalog Implementation Challenges and How to Avoid Them
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