Sami Musleh

Pre-Sales Director ESM BU

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

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Article By Sami Musleh

#ESM ITIL + 2ITSM service request management
6 Best Practices for Service Request Management
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#ESM ITIL + 2ITSM service request management
Why is Effective Service Request Management Important?
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#ESM ITIL + 2ITSM service request management
What is Service Request Management? Service Requests vs. Incidents
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#ESM Digital Transformation + 1Enterprise Service Management
How IFS assyst helps fast-track digital transformation
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Portal pitfalls: 7 reasons why no one's using your self-service portal
Enterprise Service Management IT Service Management + 1self-service
Portal pitfalls: 7 reasons why no one’s using your self-service portal
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what is risk management in itil
IT Service Management ITIL + 2ITSM risk management
What is risk management in ITIL?
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what's the deal with itom and devops
devops IT operations management + 1ITOM
What’s the deal with ITOM and DevOps?
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5 digital transformation fails you could be making
business transformation Digital Transformation + 1ITSM
5 digital transformation fails you could be making
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How AIOps improve service assurance
AIOps ITOM + 1ITSM
How AIOps improve service assurance
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