Sami Musleh

Pre-Sales Director ESM BU

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

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Article By Sami Musleh

What is IT Asset Management? (ITAM)
Enterprise Service Management ITAM + 2ITIL ITSM
What is IT Asset Management? (ITAM)
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Psychology in the Service Desk: Firefighting and Burn-out
Firefighting it customer experience + 6Knowledge Management Password Reset Service Catalog service desk Service Portfolio Well-being
Psychology in the Service Desk: Firefighting and Burn-out
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3 Ways To Accelerate Incident Management
Incident Management ITSM Data + 6Practices Problem Management Process self-service User Experience Value streams and processes
3 Ways To Accelerate Incident Management
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ITSM HACK #4: 7 deadly sins of IT Governance
assyst governance + 2IT Service Management ITSM
ITSM HACK #4: 7 deadly sins of IT Governance
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Taming the challenges of facility management
Enterprise Service Management Facility Management + 1Innovation
Taming the challenges of facility management
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How ESM helps with Post Merger Integration (PMI)
Business Continuity Customer Experience + 2Enterprise Service Management Post Merger Integration
How ESM helps with Post Merger Integration (PMI)
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The 7 Guiding Principles of ITIL 4
ITIL 4
What’s new in ITIL 4?
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Multichannel vs Omnichannel Support: What's the Difference?
Customer Satisfaction it customer experience + 3Multichannel omnichannel service desk
Multichannel vs Omnichannel Support: What’s the Difference?
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Why You Need an Omnichannel Service Desk
Challenges Customer Satisfaction + 4it customer experience omnichannel self-service service desk
Why You Need an Omnichannel Service Desk
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