Susannah Richardson

Vice President Marketing, SMBU

Susannah is focused on demand generation and product marketing within the UK market. Prior to IFS, Susannah led the marketing and business development teams for mplsystems and transformed the go-to-market strategy, product positioning and analyst relations for their field and customer service solutions. Prior to that Susannah led Product Management and Pre-Sales teams in Nortel and was instrumental in the rapid growth of their optical business in Europe.

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Article By Susannah Richardson

Planning and Scheduling Optimization Predictive Maintenance + 4Service service management SLA workforce management
Customer Interview: How Konica Minolta plan to transform Field Service Management with IFS
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Field Service Management field service management solutions + 6FSM FSM applications FSM return-on-investment FSM systems Gartner maximizing ROI benefits
How IFS Delivers All Critical FSM Functions to Accelerate Service Transformation, Part 1
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business transformation CEM + 7Customer Experience customer experience management customer feedback CXM Digital Transformation VOC Voice of the Customer
Voice of the Customer: the foundation to business transformation success
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Adding Artificial Intelligence
Featured centre de contact + 5chatbots IA IFS intelligence artificielle ROI
Assurer le R.O.I de l’ajout de l’Intelligence Artificielle
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agent engagement
Featured customer engagement + 5Customer Experience engagement client ERP experience client IFS
Pourquoi l’engagement des agents de support client dépend de l’efficacité des outils
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Retail Service Experience
Featured customer engagement + 9gestion de services humain IA IFS intelligence artificielle retail Robot service management vente au détail
Comment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
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Adding Artificial Intelligence
Featured AI + 4Artificial Intelligence Customer Engagement Customer Service ROI
Ensuring the ROI of Adding Artificial Intelligence
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AI
Featured AI + 4Artificial Intelligence Chatbots Customer Engagement Customer Service
Most Customers Hate AI & Chatbots For This Reason…
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AI adoption mistakes
Featured adopting AI + 3AI Artificial Intelligence Customer Engagement
Avoiding AI Adoption Mistakes
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