Tom Paquin |

Tom Paquin

Director of Global Competitive Intelligence

Tom is the Director of Global Competitive Intelligence. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.

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Article By Tom Paquin

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The State of Service Management Software Deployment is in the Cloud. Are you there yet?

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Reverse Logistics Software Buyer’s Guide

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Five Ways the IFS World Conference will Make your Service Firm Better

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The Death of the Service Dispatch

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Managing The March Towards Zero-Touch Service

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Four Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management

IFS Named Leader in Gartner's Magic Quadrant for FSM

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IFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management

Featured AI + 6Artificial Intelligence Data Digital Transformation Field Service Management Service Service Management

Next-Generation AI Applications That Will Change the World of Field Service

AI Digital Transformation + 4Field Service Management HVAC Service Service Management