Tag: Analytics

Explore all posts related to the "Analytics" tag.

What's Wrong with the First Call Resolution Metric?

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What's Wrong with the First Call Resolution Metric?
Analytics FCR + 4First Call Resolution metrics Problem Management service desk
What’s Wrong with the First Call Resolution Metric?
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Service Desk Challenges: Reduce Call Volumes
Analytics automation + 3ITSM self-service service desk
Service Desk Challenges: Reduce Call Volumes
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2017: Sustainable strategies or volatile velocity — which will it be?
Featured Analytics + 8connected strategies Corporate Social Responsibility CSR Data Finance Maritime Strategy Sustainability
2017: Sustainable strategies or volatile velocity — which will it be?
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Turn yourself into a believer of advanced analytics for oil and gas
Featured advanced analytics + 5Analytics Big Data Digital Transformation Oil & Gas White Paper
Turn yourself into a believer of advanced analytics for oil and gas
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Advanced Analytics for the Service Industry
Featured advanced analytics + 8Analytics Big Data Digital Transformation Enterprise Service Management Field Service Field Service Management Service Management White Paper
3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
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Featured Analytics + 9Data enterprise mobility IFS Applications Liveblog mobile traceability warehouse data collection warehouse management WMS
Efficient warehouse data collection – straight into IFS
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Industry 4.0
Featured Analytics + 7Big Data IIoT Industrial Internet of Things Industry 4.0 Internet of Things IoT Manufacturing
Industry 4.0 and embracing disruption
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Prepare to surf a business skills revolution
Featured Analytics + 8Big Data business Business Skills Data Human Resources Internet of Things IoT Strategy
Prepare to surf a business skills revolution
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Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering
Featured Analytics + 7Big Data business intelligence Formula 1 Internet of Things IoT principal partner Sauber F1 Team
Q&A with Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering
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